The following statement is not applied to the users who do NOT directly purchase product(s) from Apacer. Such users should check with the seller for any warranty service.
APACER TECHNOLOGY INC.(hereinafter referred to "Apacer") warrants that its products are free from defects in material and workmanship within the product warranty duration. Subject to the conditions and limitations set forth below, Apacer will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by Apacer on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. This warranty does not cover marred cabinets or any damage to this product that results from accident, abuse, misuse, lightening, fire, water, natural or personal disaster, or any unauthorized disassembly, repair, or modification.
The following items are not covered under this warranty:
The DOA warranty means if any Industrial SSD products from Apacer are damaged or found to be faulty within this period except results from all the above-mentioned unrepaired items, Apacer will provide replacement products on an exchange basis with the new unit(s) to the customer within 10 days once Apacer receive returned defective products.
All Industrial SSD products from APACER are under DOA “defect on arrival” warranty within 45 days from the date of manufacture (S/N) to customer installation. Products that have been in use beyond the DOA period will be repaired under the terms of the Aapcer’s warranty statement and not replaced with new products.
Apacer will identify product warranty by the manufacture date. Referring to products with expired maintenance/collection period, APACER supplies an addition of 3 month's maintenance period.
All return items must have a RETURN MERCHANDISE AUTHORIZATION (RMA) number issued by Apacer from Web site http://service.apacer.com. To obtain warranty service, you have to return a defective product, freight-prepaid and insured, to Apacer. You must include product identification information, including model number and serial number (if applicable) with a detailed description of the problem you are experiencing.
Once you have obtained an RMA number from Apacer, you must, within thirty (30) days, send the product freight-prepaid and insured to Apacer. Products shipped to the factory must be properly packaged to prevent damage in transit. You must include the Apacer RMA number prominently displayed on the outside of your package and on the shipping label only.
If you send your product to the factory without the RMA number prominently displayed on the outside of the package, it will be returned to you unopened. Customer will be responsible for round-trip freight for RMA.
Apacer does not allow customer to collect RMA and have a huge shipment return.
Apacer does its best to be accurate but occasionally mistakes do occur. Apacer is not responsible for any typographical, photographic or technical errors. Apacer will try to advise you of any such errors affecting you via email confirmation when you place your order. Note: Products and packaging depicted may differ from stock available at time of shipment; Apacer reserve s the right to substitute equivalent items.
To identify manufacture date from PN and SN label
The 3rd to 6th digits in serial number means the year and week of production, for example: